All Help Topics

Help Topics

Frequently Asked Questions

How secure is Denniskirk.com?

Your Security at DennisKirk.com

We go to great lengths to keep your information private and safe. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. You can buy on-line with complete confidence.

Secure Sockets Layer (SSL)

We use Secure Sockets Layer (SSL), the industry standard in transferring information to process your order. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately.

Your transactions are secure

SSL can be identified by the key or closed lock that appears in the upper left hand corner of your browser.

DennisKirk.com is proud to display the DigiCert Secure Site Seal

The seal is proudly displayed on our homepage to assure our customers that DennisKirk.com's site is authentic and that all transactions are secured by SSL encryption.

How many parts do you offer?

Dennis Kirk offers over 160,000 parts in stock and ready to ship today! We stock each and every part number offered to make your shopping experience easy, fast and less expensive. We take pride in offering you more choices, the best brands, lower prices and fast shipping.

My vehicle model does not show in your drop-down

It could be that your vehicle description is listed differently, or there is no part or accessory in that category for your specific machine. Try to search using our Make, Model, Year at the left side of the home page. Also feel free to contact our Technical Support department at the following phone numbers:

Snowmobile: 320-358-3409
Harley: 320-358-1914
Metric: 320-358-1915
Off Road: 320-358-3831

Can I place an order without using a credit card?

Yes, we have several payment options for your convenience.

You can place your order on-line using our PayPal or PayPal Credit payment methods. (See Terms) You can place your order through the mail using a personal check or money order.

Cancelling an order

We understand that sometimes orders may need to be cancelled for various reasons. We would like to inform you that invoices can only be cancelled within 30 minutes from the time of placing your order. However, if your cancellation request is made close to the 8:00PM CST cut-off time, the cancellation period may be shorter to ensure that your order is shipped out the same day.

We kindly ask that you carefully review your orders before completing the checkout process, as our cancellation policy is in place to ensure efficient processing and timely shipping of your purchases. We apologize for any inconvenience this may cause and we appreciate your understanding in this matter. Please do not hesitate to contact us should you have any questions or concerns regarding cancellations.

I need my order quickly. What are my options?

We have many options for you to receive your package quickly. All shipping options to your particular location are shown on the Shipping Methods page of our checkout. Costs of shipping options and the number of days for delivery will display during the online checkout procedure. You may also call a customer service representative at 800-969-7501.

I cannot find the item or part number I am looking for

If you are unable to locate a particular item or part number by using our variety of search engines, please contact our knowledgeable sales staff at 800-969-7501.

Will you special order a specific item for me?

Dennis Kirk provides over 160,000 parts for your convenience, at this time; we do not provide special order services.

Can I pick up my order at your location in Rush City?

Absolutely. To make your stop convenient, call or order on-line approximately 30 minutes prior to pick up and we will have your item(s) waiting for you. For directions & hours click here.

My item showed in stock online, but now it is out of stock

Inventory on our website product pages is updated continuously. During the checkout process, inventory will be checked real time on the items in your order. If an item has gone out of stock since it was added to your cart, you will be alerted at that time.

How long does it take for my backordered item to arrive?

Items marked backorder have not been charged to you. Most backordered items are normally shipped within 30 days. We receive shipments from our distributors on a daily basis. A Dennis Kirk representative will periodically be in contact with you to provide updates on your backorder. Feel free to check the status of your order by calling toll free 800-969-7501 Mon-Fri: 7am - 8pm CT, Sat & Sun: 7am - 6pm CT or you can send an email to ([email protected]).

Is pricing subject to change without notice?

Pricing is subject to change without notice. Pricing errors that are caught will be cancelled, refunded and customers notified of the errors. Dennis Kirk will not be held responsible for human error in pricing. All pricing changes are made at the sole discretion of Dennis Kirk Inc.

What is the procedure for returning a part?

You may return any unused and unaltered item(s) within 90 days for an exchange or a refund. Authorization is not needed, however, a call to our Customer Service Department 800-969-7501 or Technical Support Department may help you avoid an unnecessary return. Technical Support can be reached at the following phone numbers:

Snowmobile: 320-358-3409
Harley: 320-358-1914
Metric: 320-358-1915
Off Road: 320-358-3831

Please do not return goods to us C.O.D. Instead, you may use our quick and easy return process. Simply complete your Merchandise Return Form and enclose it with the items you wish to return in a secure package, apply the Authorized Return Label (ARS Label) to the package and take the package to any UPS Store®, Customer Center, Shipping Outlet, Drop Box or give it to any UPS driver. Keep the tracking number strip located on the lower portion of the ARS/Return Label for reference when tracking your package.

How to Properly Return an Item

Step 1

Take the item you'd like to return and securely place it into the original package.

Step 2

Fill out the merchandise return form on the invoice and enclose that into the package as well.

Step 3

With the package prepared to ship, apply the supplied *UPS ARS/return label onto the package.

Note: Keep the Tracking number portion of the label for reference. Also, be sure to fill out the ARS return label with your name, address and ZIP code.

Step 4

Take the package to any UPS Store®, Customer Center, Shipping Outlet, Drop Box or give it to any UPS driver.

Note: The UPS ARS/return label only applies to shipping addresses in the contiguous United States.

You pay nothing up-front. $7.99 will be deducted from your refund or exchange. No restocking charge applies if returned within 90 days ($9.99 or 10% fee, whichever is higher, after 90 days). For items which include a manufacturer's warranty, please follow their instructions. If warranty information was not included, you may check to see if warranty information is available by searching for the part number and looking for the warranty tab.

If you choose not to use the supplied ARS label, please return items using your preferred shipping carrier. You will not be charged the $7.99 ARS fee since postage will then be pre-paid. Send packages to:

Dennis Kirk
955 S Frandsen Ave
Rush City, MN 55069

How soon will my return be processed?

All returned packages are opened the same day they are received.
Standard refund or exchange requests are processed the same day as well.
If you request an exchange the order should be processed and on its way back to you the next day.
If you request a refund, a refund will be issued to the original payment method the next business day.

In some instances it may be necessary to contact you regarding your return, please provide a contact number or email address.

What if my package is damaged or merchandise is missing?

Dennis Kirk takes every effort to ensure your package arrives in satisfactory condition. If your package is damaged please call our Customer Service Department immediately 800-969-7501. Do not discard the shipping carton until you have spoken with a representative.

Where do I find sale items?

There are a couple areas where you can find our sale items: Dennis Kirk Outlet Store and on DK-Trader on eBay.

Dennis Kirk Outlet Store offers brand new, discontinued parts and accessories at 15% - 90% off retail. To access over 15,000 discounted items simply click on the Outlet Store on the home page and select the category of your choice. www.denniskirk.com/outlet

You will find excellent deals on brand new, discontinued parts and accessories, slightly damaged, scratched or incomplete items at DK-Trader on eBay . Deals include name brand apparel, parts and accessories for your motorcycle, ATV, dirt bike, snowmobile or Harley-Davidson. You can view these great discounts by visiting our eBay store at DK-Trader.

Do you offer catalogs?

We're sorry to say we are no longer printing catalogs. The rising costs of printing and mailing these catalogs made it too difficult to maintain competitive prices. We also believe our website offers a better shopping experience because of the following:

New Products - We are constantly adding new products that can't be found in a catalog
Updated Pricing - Pricing is current and accurate
More product info - In-depth product descriptions, alternate photos and exact fitments
Social - Learn about the latest parts and riding gear by following our social media channels, YouTube, and our blog

What is BizRate?

BizRate.com is an independent online company that helps consumers be informed of the quality of business that they can expect.

www.denniskirk.com

800-969-7501

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