Frequently Asked Questions

How secure is Denniskirk.com?

Your Security at DennisKirk.com
We go to great lengths to keep your information private and safe. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. You can buy on-line with complete confidence.
Secure Socket Layers (SSL)
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your order. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately.
Your transactions are secure
When you have finished shopping and begin the checkout process, you will move into the secure area of our site. (A warning window may pop up to notify you that you are entering this "safe" area) Once you have entered the page, a key or closed lock will appear in the lower left hand corner of your screen to notify you of this change. You will then remain in the secure zone for the entire checkout process.
DennisKirk.com is proud to display the Verisign Secure Site Seal
The seal is proudly displayed on our homepage to assure our customers that DennisKirk.com's site is authentic and that all transactions are secured by SSL encryption.

To keep your information secure we use the highest level of encryption available during data transfers, and use Verisign as our Secure Certificate Authority. This means that before transmitting sensitive data, you can verify that our site is secure by contacting Verisign, or just clicking on the Verisign logo. In addition to this, your data is stored on servers, which cannot be accessed from the Internet.

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How many parts do you offer?

Dennis Kirk offers over 150,000 parts in stock and ready to ship today! We stock each and every part number offered to make your shopping experience easy, fast and less expensive. We take pride in offering you more choices, the best brands, lower prices and fast shipping.

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My vehicle model does not show in your drop-down?

It could be that your vehicle description is listed differently, or there is no part or accessory in that category for your specific machine. Try to search using our Make, Model, Year at the left side of the home page. Also feel free to contact our Technical Support department at the following phone numbers:

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Can I place an order without using a credit card?

Yes, we have several payment options for your convenience.

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I need my order quickly. What are my options?

We have many options for you to receive your package quickly. All shipping options to your particular location are shown on the Shipping Methods page of our checkout. Costs of shipping options and the number of days for delivery will display during the online checkout procedure. You may also call a customer service representative at 1-800-969-7501.

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I cannot find the item or part number I am looking for?

If you are unable to locate a particular item or part number by using our variety of search engines, please contact our knowledgeable sales staff at 1-800-969-7501.

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Will you special order a specific item for me?

Dennis Kirk provides over 150,000 parts for your convenience, at this time; we do not provide special order services.

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Can I pick up my order at your location in Rush City?

Absolutely. To make your stop convenient, call or order on-line approximately 30 minutes prior to pick up and we will have your item(s) waiting for you. For directions & hours click here.

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My item showed in stock on the online catalog, but now it is out of stock?

Inventory on our website product pages is updated daily. During the checkout process, inventory will be checked real time on the items in your order. If an item is currently out of stock, you will be alerted at that time.

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How long does it take for my backordered item to arrive?

Items marked backorder have not been charged to you. Most backordered items are normally shipped within 30 days. We receive shipments from our distributors on a daily basis. A Dennis Kirk representative will periodically be in contact with you to provide updates on your backorder. Feel free to check the status of your order by calling toll free 1-800-969-7501 6am to Midnight CST, 7 days a week or you can send an email to (info@denniskirk.com).

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Why is the online price different than what is shown in the printed catalog?

Prices on certain items may change in the interim of our 4 catalogs being printed. Our sales staff will inform you of any price change that may have occurred when you are placing you order. If an item's correct price is lower than our stated price, you will be charged the lower amount. If the price is higher than our stated price, we will contact you for instructions before shipping.

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What is the procedure for returning a part?

You may return any unused and unaltered item(s) within 90 days for an exchange or a refund. Authorization is not needed, however, a call to our Customer Service Department 1-800-969-7501 or Technical Support Department may help you avoid an unnecessary return. Technical Support can be reached at the following phone numbers:

Please do not return goods to us C.O.D. Instead, you may use our new quick and easy return process. Simply complete your Merchandise Return Form and enclose it with the items you wish to return in a secure package, apply the Authorized Return Label (ARS Label) to the package and take the package to any UPS Store®, Customer Center, Shipping Outlet, Drop Box or give it to any UPS driver. Keep the tracking number strip located on the lower portion of the ARS/Return Label for reference when tracking your package.

How to Properly Return an Item

*Note: The UPS ARS/return label only applies to shipping addresses in the contiguous United States only and non C.O.D. methods of payment.

You pay nothing up-front. $7.99 will be deducted from your refund or exchange. No restocking charge applies if returned within 90 days ($9.99 or 10% fee, whichever is higher, after 90 days). For items which include a manufacturer's warranty, please follow their instructions. If warranty information was not included, you may check to see if warranty information is available by searching for the part number and looking for the warranty tab.

If you choose not to use the supplied ARS label, please return items using your preferred shipping carrier. You will not be charged the $7.99 ARS fee since postage will then be pre-paid. Send packages to:

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How soon will my return be processed?

In some instances it may be necessary to contact you regarding your return, please provide a contact number or email address.

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What if my package is damaged or merchandise missing?

Dennis Kirk takes every effort to ensure you package arrives in satisfactory condition. If your package is damaged please call our Customer Service Department immediately 1-800-969-7501. Do not discard the shipping carton until you have spoken with a representative.

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Where do I find your sale items?

There are a couple areas where you can find our sale items: Dennis Kirk Outlet Store and on DK-Trader on eBay.

Dennis Kirk Outlet Store offers brand new, discontinued parts and accessories at 15% - 90% off retail. To access over 15,000 discounted items simply click on the Outlet Store on the home page and select the category of your choice. www.DennisKirkOutlet.com

You will find excellent deals on brand new, discontinued parts and accessories, slightly damaged, scratched or incomplete items at DK-Trader on eBay. Deals include name brand apparel, parts and accessories for your motorcycle, ATV, dirt bike, snowmobile or Harley-Davidson®. You can view these great discounts by visiting our eBay store at DK-Trader.

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What is BizRate?

BizRate.com is an independent online company that helps consumers be informed of the quality of business that they can expect.

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