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I pretty much like everything about this, save the seat-back, which wasn't completely filled with foam, as was the bottom of the seat. Looks like someone used a left-over piece of foam for the back, and failed to notice that it didn't do a good job of filling up the cover.
The printed instructions on the manufacturer's website were nearly worthless. But, if you look at the videos, one of them has a more up-to-date explanation of how to assemble it. They've made changes to the product since the printed instructions and one of the videos were made.
I put a 1/2" plywood bottom in mine, owing to the heavy items I store in it, though 1/4" would suffice. If you do this, after assembling the frame, put in the bottom, and then insert it all into the bag, per the video instructions.
There is a center bar which goes into the top of the frame, to provide support for the seat, should someone use it and lean back. If you use this bar, you cannot use the Velcro strap in the center, on each side, which fastens the bag to the frame. There are, however, straps on either side of the center one. Just seems like they need to accommodate the center bar by having the center Velcro straps off to either side of the bar. Not really much of a complain there, just an observation.
I have gone through many soft and a couple of hard ATV cargo cases and they have all had their draw backs. This bag has been thoroughly thought out and designed by someone who understands the needs of serious ATV users. It may cost a little bit more but the quality and usefulness of the design make it a great value. I love the tube framing so that the bag holds it shape and it is very comfortable for anyone riding on the back. If you are looking for a high quality cargo bag this is it and it looks great too.